CONFLICT / DISPUTE RESOLUTION POLICY

1. Parties and Scope This Conflict / Dispute Resolution Policy (“Policy”) applies to relations between ALC MOBILE DIS TICARET LIMITED SIRKETI, a company duly incorporated under the laws of the Republic of Türkiye (the “Company” or the “Agent”), and relevant Customers that arise under the Terms and Conditions. The Company and the Customer are jointly referred to as the “Parties” throughout the text of this Policy. This Policy governs all disputes arising from or related to: • Orders, payments, and deliveries • Return and withdrawal requests • Allegations of defective Goods • Service interruptions • Alleged breach of contract Any and all capitalized definitions used by not defined in this Policy shall have the meanings given to them in the Terms and Conditions. This Policy is an integral part of the Terms and Conditions.

2. Priority Resolution: Amicable Settlement and Written Notice The Parties agree to first seek an amicable resolution in good faith. The Customer must submit any dispute or claim in writing via: Email: operations@alcmobile.com.tr The written notice must include the Order number and the reason for the complaint and must be submitted within 14 calendar days from the date the issue arises. The Agent shall respond within a maximum of 14 business days.

3. Governing Law and Jurisdiction The Parties expressly and unconditionally agree that: • This Policy and all disputes arising from it shall be governed by the laws of the Republic of Türkiye without prejudice to mandatory provisions of applicable law on consumer protection that are applicable to relations with the Customer (if any). • Istanbul (Central) Courts and Enforcement Offices shall have exclusive jurisdiction over all disputes without prejudice to the rights granted to the Customer under mandatory provisions of applicable law on consumer protection in relation to applying to court (if any). The initiation of legal proceedings before courts in the Russian Federation or any other foreign jurisdiction is not accepted by the Agent, unless the Customer is granted with a relevant right under mandatory provisions of applicable law on consumer protection that are applicable to relations with the Customer.

4. Consumer Law Limitation The Customer acknowledges and agrees that: • The Agent is not established in the Russian Federation and has no legal presence in the Russian Federation. • Transactions under the Orders are generally conducted as international cross-border transactions. • Provisions of Russian consumer protection law shall apply only to the extent that is directly mandatory under applicable provisions of international private law. • The Agent is liable within the scope of Turkish law. • The Company is not a seller of the Goods, but acts as an agent of the Customer and specifically under the instruction of and on behalf of the Customer.

5. Customs, Taxes, and Official Procedures The Agent shall not be responsible for disputes arising from: • Delays imposed by Russian or foreign customs authorities • Additional taxes, duties, or declaration requirements • Refusal of import or seizure of Goods • Issues related to local certification or conformity requirements (including but not limited to EAC) Such circumstances shall not constitute grounds for dispute, refund, or compensation.

6. Returns and Defective Goods Disputes Claims regarding defective Goods must be supported by clear photographic and/or video evidence. The Agent reserves the right to request inspection of the Goods where deemed necessary. Returns may be refused for Goods that are used, damaged, or held by customs authorities without applying any liability measures against the Agent.

7. Mediation and Alternative Dispute Resolution Before initiating legal proceedings, the Parties agree to consider: • Mediation, and/or • Online alternative dispute resolution mechanisms as optional and non-mandatory dispute resolution methods.

8. Language and Interpretation This Policy is originally drafted in Turkish. English and Russian versions are provided for informational purposes only. In case of any discrepancy or interpretation conflict, the Turkish version shall prevail.

9. Entry into Force This Policy shall enter into force and shall be deemed accepted by the Customer in full and without any objections upon the Customer’s access to the Website and/or Customer’s creation of an Account and/or Customer’s placement of an Order.